Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.
To reply to a message to an incoming chat, then do the following steps.
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Open the Qontak Chat app from your smartphone.
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Insert your Email and password. Click the “Login” button to get started.
- Activate your status to Online by clicking "Set to online".
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Open a message, then reply according to what was asked.
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When the conversation is finished, then click "Resolve".
Messages that can be replied to are only those that have Unassigned and Assigned statuses and have not expired (under 24 hours).
