Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.
To reply to a message to an incoming chat, then do the following steps.
Open the Qontak Chat app from your smartphone.
Insert your Email and password. Click the “Login” button to get started.
- Activate your status to Online by clicking "Set to online".
Open a message, then reply according to what was asked.
When the conversation is finished, then click "Resolve".
Messages that can be replied to are only those that have Unassigned and Assigned statuses and have not expired (under 24 hours).