Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.
To receive messages, your Omnichannel status must be set to Online. Here's how to enable status on Omnichannel.
Login Qontak Chat app on your smartphone.
- Then click the "Profile" icon at the top left.
- To enable the status to be Online/Offline, slide the toggle ON/OFF.
When logging out of the mobile application, it does not mean that you have disabled the online status, so if you want to go offline, please change the status to offline first before logging out.