Inbox Menu Overview on Qontak Omnichannel's Mobile Version

Article author
Learning Center Mekari
  • Updated

Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.

To view the Inbox view on the Web, you need to follow these steps.

  1. Open Qontak Chat app on your smartphone.
  2. Insert your username and password. Click the “Login” button to get started.
  3. Then, you will automatically enter the Qontak Omnichannel Inbox with the following display.

Explanation of each feature:

  • "Filter" button to view Inbox with certain settings.
  • Search” button to search Inbox by name.
  • "Profile" button to view your account/profile as well as exit button.
  • There are 4 status messages in Inbox (All, Unassigned, Assigned and Resolved).