How to Access Room History on Qontak Omnichannel Mobile Version

Article author
Learning Center Mekari
  • Updated

The Inbox Menu is an Omnichannel Qontak feature where customer service will serve all user complaints in the form of chat that enters the Inbox.

To view the access room history, follow these steps:

Room History can only be accessed by agents and supervisors.

  1. Login to your Qontak Omnichannel account.

  2. Go to Inbox Menu. 

  3. If you want to access Room History, you can click one of the messages in your inbox, then on the right click "Contact Room History".

  4. Room History will display the history of the message you selected earlier.

  5. To display the message details in the room history, then you can click on the message you want so that details appear as shown below.