The Mekari Qontak Omnichannel Inbox page has undergone a visual change. This new look will undoubtedly provide a simpler, smoother, and more structured experience for managing messages. To provide a clearer picture of the updated interface, we will outline the differences between the old and new Inbox page interface. Read more below.
A. A Closer Look: Inbox Menu Redesign Comparison
Old Design of the Inbox Page
New Design of the Inbox Page
B. Side-by-Side Comparison Table of Old and New Layouts
1. Sidebar Overview
| Old UI | New UI |
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The old UI can be extended if the cursor is placed on the left side or click the following button.
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The new interface can be expanded not only by hovering the cursor on the left edge or clicking the ‘right arrow’ button, but also minimized by clicking the designated button.
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There are new tabs consisting of All Chats, My Chats, Unassigned, Assigned, and Resolved. |
2. Room List Overview
| Old UI | New UI |
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1. Message and Comment & Review tab.
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1. The Message and Comment & Review tabs are removed. |
| 2. Status in the conversation room consists of All status, Unassigned, Assigned, and Resolved. |
2. The filter in the chat room has been removed and replaced with a Sort menu consisting of Newest and Oldest. Description: |
| 3. There is no scroll button on the old UI. |
3. There is a scroll button on the new UI.
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4. ‘Search’, ‘Resolve’, and ‘Filter’ icon.
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4. The ‘Search’ icon moves to the sub menu section. In the new UI, there are only ‘Resolved’ and ‘Filter’ icons. |
| 5.The filter will restart every time the user changes the filter status. | 5. he filter will not restart when the user sorts the room. |
| 6.The customer profile has no icon. The Channel Integration logo and name are at the bottom. |
6. In the new UI, the customer profile will be displayed in the form of a logo from the integrated channel. |
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7. A checkbox will appear when the user moves the cursor to the left side of the chat room, allowing them to perform bulk actions such as resolving, blocking contacts, or assigning by selecting multiple chat rooms. |
7. A checkbox will appear when the user moves the cursor over the profile, allowing them to perform bulk actions such as resolving, blocking contacts, or assigning by selecting multiple chat rooms. The customer profile icon will automatically change into a checkbox. |
| 8. Total Unassigned chat. |
8. The Total Unassigned chat UI is removed.
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3. Room Chat Overview
| Old UI | New UI |
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1. Agent assigned to the chat room.
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1. Customer name and chat room time automatically created by the system. Kindly note that the customer’s name will be synchronized with their social media account.
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| 2. The position of the 'Assign' button is on the left. |
2. The position of the 'Assign' button is on the right. |
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3. In the chat room of the old UI, chats with the status ‘Unassigned’ only display the time description as ‘Today’.
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3. In the new chat room UI, chat rooms marked as ‘Unassigned’ show the count of unread messages. |
4. Room Chat Detail Overview
| Old UI | New UI |
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1. When you access the Room chat detail, the sections that will automatically open are: |
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| 2. The old UI cannot be expanded or minimized. |
2. The new UI can be expanded and minimized by clicking the following icon.
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| 3. The color and shape of the Knowledge base and Agent scorecard buttons. |
3. The Knowledge base and Agent scorecard buttons have changed shape and color. |
These are the changes and a comparison of the appearance of the old and new Mekari Qontak Omnichannel Inbox menus. Next, learn about the Overview of the Qontak Omnichannel Inbox Menu on the Web here.