WhatsApp has a special feature that is useful for all users, namely "Reply Specific Bubble Message". You can reply to messages specifically and are useful for reducing missed messages when replying to messages from customers. The steps for using the bubble message specific reply feature on WhatsApp via the Qontak Omnichannel follow.
- Log in to your Qontak Omnichannel account. After that, go to the "Inbox" menu.
- Select one of the WhatsApp chat rooms that you want to reply to the message.
- Then, click the message bubble that you want to reply to and write your reply message.
- So, the reply message you send will look like this.
You can also reply to messages in the form of text, files, video, audio, images and maps.
The following is an example of implementing the specific reply bubble message feature from the user's side.
The following is an example of implementing the specific reply bubble message feature from the Agent's side.