How to Integrate Tokopedia and TikTok Shop

Article author
Learning Center Mekari
  • Updated

On Qontak, you can perform Self Integration with Tokopedia and TikTok Shop. Self Integration is an independent integration process that requires. Here’s how:

Important
Tokopedia integration with Qontak includes:
1. Connecting your Tokopedia store to the Qontak Omnichannel Inbox.
2. Receiving and replying to Tokopedia customer messages through Qontak.
3. Providing approval through Tokopedia’s Seller Center and granting the "Reply Chat" permission.

Integration limitations:
1. IMPORTANT! Only Power Merchant and Power Merchant Pro stores can be connected. Regular stores cannot be connected.
2. Only one third-party application can have the "Reply Chat" permission at a time. If the permission has already been granted to another application, it must be revoked first.
3. Order management, product listings, and Tokopedia Ads are not available through this integration.

  1. Log in to the “Settings” menu.
  2. On the Integrations tab, select Channel integration.
  3. Then in the Tokopedia & TikTok Shop section, click “Manage”.
  4. Next, click “Add shop”.
  5. A pop-up with the following information will appear. Click “Connect” to continue.
  6. You will then be redirected to the Tokopedia Seller Center. Enter your Tokopedia account phone number and password, then click “Login” to proceed.
     
  7. Your Tokopedia Seller account will automatically be added on the Qontak page with the status Connected. To resynchronize the connected store data with Tokopedia so that the latest information from Tokopedia can be updated in the Qontak system, you can click “Action”, then select “Sync”.
  8. The following notification will appear, indicating that the synchronization process is in progress. Please wait a moment until the data is successfully synchronized.

That is how to perform Self Integration with Tokopedia and TikTok Shop.