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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • The Other Report Type Explanation

    In Qontak, you can add several types of reports, one of which is the Other Report type. In this Report type, there are various report options that you can add to the dashboard. To add it, you can ...

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  • How to Manage AI Chatbot Package Usage

    Package Usage is a page that displays the usage of certain packages on Qontak Omnichannel. You can see usage and remaining quota  for Conversation  and AI Chatbot. ImportantWhat can reduce AI Dia...

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  • How to Publish a Chatbot

    After creating a conversation flow, managing user input, setting a default fallback and additional settings on the Qontak Chatbot, you can publish the conversation flow that has been created. Here ...

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  • How to Integrate Qontak with Whatsapp API

    On Qontak Omnichannel, users with the Admin role can integrate their Qontak account with WhatsApp through the Channel Integration menu. Through this menu, you can create a Facebook Business Manager...

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  • Supervisor Access Overview

    In the use of the Chat Panel, Admin is one of the accesses used in accessing the chat panel with the following conditions: Open your Omnichannel Account. Then enter the Username and Password. The...

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  • How to Set Up Follow-up Templates

    On  the Qontak Omnichannel, there is a Template feature which is in the Campaign (Broadcast) menu section. This feature allows you to edit and create message reply templates that will be recei...

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  • How to Download Data Task

    To download Task data on the CRM dashboard, you can do it in two ways, namely Download Selected and Download All. To perform a data download task, you can follow the steps below. Go to Task menu....

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  • How to Set Up Customer Surveys per Channel

    Mekari Qontak omnichannel provides a customer survey feature that can make it easier for you to send various surveys to customers for each available channel. In this case, the survey can be adjuste...

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  • How to View User Balance Details

    User balance information is currently available on the Mekari Qontak Omnichannel. This information might let you track user balance developments in greater depth via the Package usage menu. The ste...

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  • How to Overcome Message Delivery Failure Caused by Insufficient Quota

    On Qontak, Chatbot and Autoresponder have a quota that you have to top up if the quota runs out. But if you don't top up, then you will see a display like the following. To overcome this, you can t...

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