Learning Center Mekari
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How to View and Download CSAT on Reports
The Reports menu on the Qontak Omnichannel shows the reports of conversations that have been carried out. There are several Reports options available, General, Agent Performance, Broadcast, Contact...
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How to View and Download GPS Check In Report
In Qontak CRM, you can view and download GPS Check-In reports from users. To view it, you must add a GPS Check In report to the dashboard. The check-in locations to be displayed in excel are for al...
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The Geographic Report Type Explanation
1. GPS Check-In The GPS Check-In report displays a Google Maps map showing the User's Check-In location on the Tasks that are selected within a specific time period. When a check-in location is cl...
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How to Submit Media on Mobile Version
Inbox is a feature of Qontak's Omnichannel where customer service will serve all user complaints in the form of incoming messages. Here are some of the media provided in sending messages to the Inb...
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How to View Tasks on Web Version
The Task is a Qontak CRM feature where users can list and report their activities. These activities can be in the form of planned visits, follow-ups, and others.To view the Tasks view on the Web, y...
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How to Create, Integrate, and Customize Qontak Web Chat
Integrations are a Qontak Omnichannel feature where customers can connect various platforms with chat panels such as email or Instagram. ImportantOnly users with the Admin role can perform the inte...
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How to View Contact Appearance on Mobile Version
Not only available on the Qontak CRM web-based, but the contact menu can also be found in Qontak CRM on your iOS or Android. To find out how to display and use the contacts feature on your Mobile P...
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How to Create a Campaign (Broadcast) Template Message
ImportantAs of October 12 2023, WhatsApp has implemented Pacing Templates which can have an impact on your broadcast campaign, learn more here. The Campaign (Broadcast) menu is one of the features ...
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[NEW] How to Create a WhatsApp Campaign Template
Campaign Menu, previously known as the Broadcast menu, is one of the features in Mekari Qontak that allows you to send bulk messages to your customers using templates approved by META, with the fol...
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How to Create Conditional Formatting for Property Deals
Mekari Qontak introduces a feature that will make it easier for you to create Deals Properties in conditional format. This Conditional format feature is designed to help you in reducing errors that...
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