Learning Center Mekari
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How to View and Download Broadcasts on Reports
You can use the Reports menu on Omnichannel Qontak to view reports of conversations that have been carried out. There are several Reports options which are divided into two, namely Summary and Act...
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The Targeting Report Type Explanation
Targeting Report Type generally contains an overview of the results of sales or CRM user performance against targets that have been determined by the supervisor or CRM user with the Admin role. 1. ...
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How to Set Agent Allocation in Agents Management
Agent Allocation is a Qontak Omnichannel feature in Agents Management which consists of Division, Agent Allocation, Broadcast, and Workload where only Admin can add or make changes to existing feat...
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How to Set Working Hours
CRM can also be used by the HRD Team to track employee attendance, one of which is knowing the employees' attendance on time and not on time in the Tracking Time feature. Making arrangements for wo...
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How to Filter Inbox on Web Version
Omnichannel has a filter feature that can make it easier for you to find several messages with certain specifications that can be set according to what you want.Follow these rare steps to use the f...
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How to Edit Deal Access
In Qontak, you can set up Deal Access for each user. This is an important thing to do to maintain crucial data transparency. To do it, follow these steps. Click the CRM username in the top right c...
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How to Create, Edit, and Delete Tickets in Qontak Mobile
In addition to the Mekari Qontak website, ticket management can also be done through the mobile application. You can set ticket priorities based on the urgency of the issue directly from your mobil...
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How to Set Help Text on Deals
In Mekari Qontak CRM, there is a Help Text feature that provides a short instruction to assist users in creating or editing the Deals data format. Here are the steps. Log in to your CRM account th...
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How to Manage E-Commerce Integration Quota
On the Qontak e-commerce integration page, there is information that displays the e-commerce integration quota usage. Through this page, you can also see your usage and remaining quota. Here are th...
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How to Set Up Live Location Notifications on Qontak CRM Mobile App
Through the Qontak CRM Mobile App, you can disable or enable Live Location notifications. The Live Location notification feature can help employees avoid forgetting to check-in or check-out which ...
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