Learning Center Mekari
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How to Edit Contact Access and Companies Access in Qontak CRM
Data transparency management is a crucial thing to pay attention to. You can make three kinds of settings on data access (User Permission) for each of your users, namely Owned Only (users ar...
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How to Open, Edit and Delete Tasks on Qontak Web Version
On Qontak, you can open, edit and delete tasks that have been created. To do so, you can go to the Tasks Menu.Here are the steps:To open the Task or view the details of the task you can click the T...
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How to Integrate Blibli with Mekari Qontak
In Mekari Qontak, you can now integrate your Blibli Seller account. This integration allows you to receive and send messages to customers through Qontak. You can perform the Blibli integration auto...
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How to Set Up Permissions on Customer Data Platform
Field Masking on the Customer Data Platform page functions to obscure (mask) important information in columns (fields) so that it is not fully displayed to certain users. The masking settings can b...
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How to Set Help Text in Tasks
Now in Mekari Qontak CRM there is a Help Text feature which is a short guide to help make it easier for users in the process of creating or editing Tasks data formats. Here are the steps. Log in to...
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Template Pacing Overview
ImportantMeta will implement the Pacing Template starting from October 12, 2023What is WhatsApp Template Pacing?Template Pacing is the latest Campaign Message evaluation process that will be implem...
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Need Approval on Notifications
The notification feature on Qontak CRM provides information on activities carried out in that account. In addition, the Need Approval tab appears if you are the holder of the approver role that ha...
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How to Generate API Token on Qontak CRM
Through Qontak CRM, as Admin owner/Admin/Member, you can generate API tokens. Then, you can use the API token for integration purposes. Here are the steps. On your Qontak CRM, go to the Properties...
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How to Export Chat History
On the Qontak Omnichannel, you can download conversation history and data on the Export menu. You can export all incoming messages by agent, contact to channel. Data that has been exported, you can...
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How to View Bot Performance in Reports
In Qontak, you can view bot performance through the Report menu. This feature allows you to see how well the bot performs in handling customers, such as viewing how many chat rooms have been resolv...
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