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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • How To Manage Call History

    Qontak CRM has a feature that saves all the calls you have made with Bizphone. All of these calls are stored on the Calls page. You can perform several actions such as downloading phone history, pl...

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  • How to Manage Properties Menu - Tickets

    The Properties  menu  is used to edit and add  fields  /properties in certain menus. To edit and add  fields  /properties to the  Tickets m enu,  you need to take the following steps: Selec...

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  • How to do Tokopedia Chat Self Integration

    On Qontak Omnichannel, you can do Self Integration and Request Integration with Tokopedia Chat. Self Integration is an independent integration process that requires you to first create a Developer ...

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  • How to Manage User Input and Bot Response on Chatbot

    If the Welcome Message has been created, the next step is to create a chatbot conversation flow with responses that you can design according to your needs presented in the form of a Tree Diagram...

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  • Integration - Omnichannel

    Integration Menu Overview Integrating Whatsapp Create and Verify a Facebook Business Manager Account Integrating Facebook Messager   Integrating Line Messager ...

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  • Live Attendance - CRM

    Overview of GPS Live Attendance Features Check In and Check Out on Qontak Mobile CRM

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  • Deals - CRM

    Overview Deals Menu Adding Unit Deals on Qontak Mobile CRM Adding Unit and Bulk Deals via Qontak CRM Web Opening, Editing and Deleting Deals on Web and Mobile CRM Qontak  

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  • The General Report Type Explanation - CRM

    The general type of Report generally contains an overview report of the total data inputted by sales or users into the CRM system. 1. Filter Bar The Filter Bar on the CRM Dashboard is used to gener...

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  • WhatsApp Blast Message Category on the Campaign (Broadcast) Menu

    On the Campaign (Broadcast) Menu, there are several types of message categories that you can choose to apply for Campaign/WhatsApp Blast message templates. This guide contains explanations and exam...

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  • How to Set Division in Agents Management

    Agents Management - Division is a Qontak Omnichannel feature consisting of Division, Agent Allocation, Broadcast, and Workload where only Admins can add or make changes to existing features in agen...

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