Learning Center Mekari
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How to Add Product on Qontak Mobile Version
In the Qontak mobile CRM application, you can only add individual products. To add products individually or individually, you can follow the steps below: Open the “Qontak CRM” application on...
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How to Read and Select Reports
In reading and selecting reports, there are several examples of how to read and select reports in the Qontak CRM Dashboard. Here are some examples:Sales PerformanceIf you select the “Sales Performa...
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How to Edit User Details
The Edit User Details feature can only be done by users with an Admin role or if the user is not an Admin, then they can only edit their own profile. Make sure you are an Admin in the company's...
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How to Use the Voice of Customer Report
Voice of Customer helps you understand the topics most frequently discussed by customers in conversations, allowing you to see customer needs and issues more comprehensively.Through the Voice of Cu...
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How to Manage the Notes Feature on the Ticket Detail Page
The Notes feature on the Tickets page allows you to add, manage, and search notes related to the ticket handling process. With these notes, important information can be documented more structurally...
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How to Manually Create a Booking in Qontak Appointment
After completing all the Qontak Appointment configurations, you can start creating bookings for customers. This feature allows you to schedule appointments based on services, staff, and available s...
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How to Enable and Use the WhatsApp Call Recording Feature
WhatsApp Call Recording is the latest feature from Mekari Qontak that allows you to automatically record every incoming (inbound) and outgoing (outbound) call. This feature is designed to assist yo...
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Access to Mekari Products
The Mekari Products button is intended to introduce other Mekari products that can help improve the efficiency, productivity, and performance of your business.In addition, there is also a "More fro...
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How to Integrate Mobile Chat on Omnichannel Qontak
The Qontak Mobile Webchat feature is a feature that functions so that customers can send chats without having to leave the application and open WA. So that customers only need to click certain butt...
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How to Set Approval Expenses and Deals on Qontak CRM
The Approval Expenses and Deals feature in Qontak CRM can be accessed via Profile Settings. Approval can be used if your company has expenses and/or deals that require review and approval from some...
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