Learning Center Mekari
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How to Add Product Unit in the Web Version of Qontak
In the Products menu , you can add the type of product you want. The following steps are the reference for adding products to the CRM Qontak Web Version . After you have successfully logged in...
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How to Add Report on Dashboard
In general, Reports contain data based on data entered in the CRM application. To add a report to the Dashboard, do the following steps: Click the "Reports Template" menu. There are several cat...
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How to Edit Admin Access
Qontak allows you to access Admin data access settings. This setting can be accessed by admins who can make settings such as adding and editing users to teams. These are the steps:Already using Qon...
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How to Access Room History on Qontak Omnichannel Mobile Version
The Inbox Menu is an Omnichannel Qontak feature where customer service will serve all user complaints in the form of chat that enters the Inbox. To view the access room history, follow these steps:...
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How to Set Target in Users Performance
One of the benefits of using CRM is to measure the achievement of Sales. Supervisor/Manager can monitor sales achievement from time to time in the hope of conducting periodic evaluations to improve...
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Incoming Message Sharing Scheme to Agent
Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox. In receiving messages there are several sharing schemes carrie...
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Overview of the Customer Segmentation Feature in Customer Data Platform
Customer Segmentation is a feature in the Customer Data Platform (CDP) that allows users to automatically group customers based on specific criteria, such as customer properties (default & custom f...
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How to Configure Location, Service, and Staff in Qontak Appointment
To start using Qontak Appointment, you need to perform some initial setup first. The configuration is done step-by-step, starting from determining the operational location, adding services, to sett...
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How to Handle WhatsApp Campaigns That Fail to Send
In Mekari Qontak, you can monitor the delivery status of campaigns for each recipient through the detail Campaign page in the Campaign Logs section.ImportantWhen planning the sending of a campaign,...
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How to Create a New Ticket
Through Qontak CRM, you in the customer service industry can manage tickets through several stages (stages) and you can also set the priority scale of the ticket for the urgency of certain issues. ...
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