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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • How to Access Room History on Qontak Omnichannel Mobile Version

    The Inbox Menu is an Omnichannel Qontak feature where customer service will serve all user complaints in the form of chat that enters the Inbox. To view the access room history, follow these steps:...

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  • How to Set Target in Users Performance

    One of the benefits of using CRM is to measure the achievement of Sales. Supervisor/Manager can monitor sales achievement from time to time in the hope of conducting periodic evaluations to improve...

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  • Incoming Message Sharing Scheme to Agent

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox. In receiving messages there are several sharing schemes carrie...

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  • How to Handle WhatsApp Campaigns That Fail to Send

    In Mekari Qontak, you can monitor the delivery status of campaigns for each recipient through the detail Campaign page in the Campaign Logs section.ImportantWhen planning the sending of a campaign,...

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  • How to Create a New Ticket

    Through the Qontak CRM, you and the customer service industry can manage tickets through several stages and you can also set the ticket priority scale for the urgency of certain constraints. Everyt...

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  • Latest MUV Top Up Scheme

    Mekari Qontak wants to ensure the convenience of the MUV Top Up process and ensure that the process always fits your needs. Currently, Mekari Qontak provides two options for you when you want to to...

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  • How to Create a Welcome Message Chatbot

    Once you have created a chatbot conversation, you can start your chatbot start point by creating a welcome message. Here are the steps: On the dashboard page, click the Conversation Name that was...

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  • Settings - Omnichannel

    Overview Setting Menu Create the Tags Setting Working Hours(Office Hour & Non Office Hour) Setting Auto Responder   Set up NPS, CSAT, and CES Set up Sco...

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  • Document - CRM

    Creating Document Templates Automatic Document Creation  

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  • Inbox - Omnichannel

    Overview Inbox Menu Opening and Replying to Web and Mobile Messages Access Room History Web and Mobile Web and Mobile Message Room Information Incoming Messa...

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