Learning Center Mekari
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Recent activity by Learning Center Mekari
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Incoming Message Sharing Scheme to Agent
Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox. In receiving messages there are several sharing schemes carrie...
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How to Create a New Ticket
Through the Qontak CRM, you and the customer service industry can manage tickets through several stages and you can also set the ticket priority scale for the urgency of certain constraints. Everyt...
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Latest MUV Top Up Scheme
Mekari Qontak wants to ensure the convenience of the MUV Top Up process and ensure that the process always fits your needs. Currently, Mekari Qontak provides two options for you when you want to to...
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How to Create a Welcome Message Chatbot
Once you have created a chatbot conversation, you can start your chatbot start point by creating a welcome message. Here are the steps: On the dashboard page, click the Conversation Name that was...
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Settings - Omnichannel
Overview Setting Menu Create the Tags Setting Working Hours(Office Hour & Non Office Hour) Setting Auto Responder Set up NPS, CSAT, and CES Set up Sco...
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Document - CRM
Creating Document Templates Automatic Document Creation
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Inbox - Omnichannel
Overview Inbox Menu Opening and Replying to Web and Mobile Messages Access Room History Web and Mobile Web and Mobile Message Room Information Incoming Messa...
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Dashboard - CRM
Choosing and Understanding Report Types Filtering Reports Downloading Reports
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How To Download Bizphone Desktop App
1. Bizphone Desktop App Bizphone Desktop App is a useful application for making and receiving calls via computer. This application is a softphone client that can be utilized on a Windows or Mac des...
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How to do User Management Settings - Users
In User Management, there are user settings which are useful for adding, editing or even deleting users. In this feature, you can also limit access to incoming messages based on all divisions or ce...
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