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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • How to Add Contact on Mobile Version in Mekari Qontak CRM

    To add a database “Contact” to the CRM dashboard can also be done via the mobile application. Here are the steps to add contacts to your CRM account via the mobile application. Important!- If you a...

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  • How to Download Sales Invoice and Sales Order Documents for Self Top-Up (Jurnal Integration)

    The Self Top-Up (Jurnal Integration) feature allows you to access billing documents independently without having to wait for the Finance team’s process. With this feature, obtaining billing documen...

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  • How to Create, Configure, and Use AI Agent on Mekari Qontak

    Qontak presents the AI Agent feature to help businesses run smarter and more efficient automation. This feature not only allows chatbots to answer customer questions but can also perform various bu...

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  • Overview of Campaign Template Variables

    In Mekari Qontak, you can send campaigns through 2 (two) types of media, namely:1. WhatsApp (WABA)2. Email (No-reply address)Before using the campaign feature, make sure the channel integration has...

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  • How to Access Broadcast Log Data for More than One Year

    Mekari Qontak now limits the visibility of data in the campaign log feature to a maximum of one year. For example, campaign data that can be accessed on January 1, 2024 is broadcast data from Janua...

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  • How to View Custom Reports

    After submitting a custom report on the Report menu. Next, you can see the custom report on the dashboard page. The reports contained in this section have all been adjusted to the request you subm...

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  • How to Manage Properties Menu - Products

    Properties - Product is a way to add properties to the Products menu or edit existing properties in the Products menu. To edit and add fields/properties to the Product Menu, you need to do the foll...

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  • How to Add Bulk Deals on Qontak Web Version

    The Deal menu on the CRM social site is used to input a database of tickets from your customers. Adding data to the Deal Menu can be done manually and in bulk. Here are the steps to adding deals in...

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  • How to Reply Messages on Web Version

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.To reply to a message to an incoming chat, then do the followin...

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  • How to Add Bulk Contact on Web Version in Mekari Qontak CRM

    The “Contact” menu on the CRM social site is used to input a representative company database or Person In Charge (PIC) from your company's customers. To add data to the Contacts menu, CRM can be do...

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