Learning Center Mekari
Articles
Recent activity by Learning Center Mekari
-
Agent Access Overview
In the use of the Chat Panel, Agent is one of the accesses used in accessing the chat panel with the following conditions:Open your Omnichannel Account.You will be directed to the main Omnichannel ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Insert Tags and Notes on the Qontak Mobile Room
Inbox is a feature of Qontak's Omnichannel where customer service will serve all user complaints in the form of incoming messages.To insert tags and notes in the Qontak mobile room, you need to fol...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Qontak Overview - Mengenal CRM Qontak
Qontak is a cloud-based Omnichannel CRM application that can help you manage customer data, sales, and employee achievements along with reports in real-time. This application is available on the we...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Assign a Campaign to a Division or Agent
To be able to send broadcasts or campaigns assigned to a division or agent, here are the steps: On the WhatsApp page in the Campaign Menu, click the "Create campaign" button Fill in the Campaig...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Add Deal on Mobile Version
In the Qontak mobile app, you can add your deals anywhere and anytime with the Qontak CRM application, without having to bring a laptop. Here are the steps to add Deal to your Qontak CRM app: Log...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Integrate Facebook Messenger
Integration is a Qontak Omnichannel feature where customers can connect various platforms with chat panels such as email, Facebook, or Instagram. ImportantOnly users with the Admin role can perform...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Add Contact on Mobile Version in Mekari Qontak CRM
To add a database “Contact” to the CRM dashboard can also be done via the mobile application. Here are the steps to add contacts to your CRM account via the mobile application. Important!- If you a...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Access Broadcast Log Data for More than One Year
Mekari Qontak now limits the visibility of data in the campaign log feature to a maximum of one year. For example, campaign data that can be accessed on January 1, 2024 is broadcast data from Janua...
- Updated
- 0 followers
- 0 comments
- 0 votes
-
How to Set Up AI on Qontak Chatbot
Chatbot is one of the features in Omnichannel Qontak which functions to simulate human conversation via text or voice interaction. Now, the Qontak Chatbot is equipped with Artificial Intelligence w...
- Updated
- 0 followers
- 0 comments
- 0 votes
-
How to View Custom Reports
After submitting a custom report on the Report menu. Next, you can see the custom report on the dashboard page. The reports contained in this section have all been adjusted to the request you subm...
- Updated
- 1 follower
- 0 comments
- 0 votes