Learning Center Mekari
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How to Submit a Mekari Insight on Qontak CRM
In Qontak CRM, there is a Mekari Insight menu that you can use to access reports that can be customized to your company's needs. However, before that, you need to request the creation of Mekari Ins...
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How to Self-Top-Up Unique Visitor and WhatsApp Conversation
In Qontak, you can already do a self-top-up unique visitor and WhatsApp conversation, where you can top up your WhatsApp conversation balance independently without having to contact the Qontak supp...
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Agent Access Overview
In the use of the Chat Panel, Agent is one of the accesses used in accessing the chat panel with the following conditions:Open your Omnichannel Account.You will be directed to the main Omnichannel ...
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How to Insert Tags and Notes on the Qontak Mobile Room
Inbox is a feature of Qontak's Omnichannel where customer service will serve all user complaints in the form of incoming messages.To insert tags and notes in the Qontak mobile room, you need to fol...
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Qontak Overview - Mengenal CRM Qontak
Qontak is a cloud-based Omnichannel CRM application that can help you manage customer data, sales, and employee achievements along with reports in real-time. This application is available on the we...
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How to Add Deal on Mobile Version
In the Qontak mobile app, you can add your deals anywhere and anytime with the Qontak CRM application, without having to bring a laptop. Here are the steps to add Deal to your Qontak CRM app: Log...
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How to Integrate Facebook Messenger
Integration is a Qontak Omnichannel feature where customers can connect various platforms with chat panels such as email, Facebook, or Instagram. ImportantOnly users with the Admin role can perform...
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How to Add Contact on Mobile Version in Mekari Qontak CRM
To add a database “Contact” to the CRM dashboard can also be done via the mobile application. Here are the steps to add contacts to your CRM account via the mobile application. Important!- If you a...
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How to Create, Configure, and Use AI Agent on Mekari Qontak
Qontak presents the AI Agent feature to help businesses run smarter and more efficient automation. This feature not only allows chatbots to answer customer questions but can also perform various bu...
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How to Access Broadcast Log Data for More than One Year
Mekari Qontak now limits the visibility of data in the campaign log feature to a maximum of one year. For example, campaign data that can be accessed on January 1, 2024 is broadcast data from Janua...
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