Learning Center Mekari
Articles
Recent activity by Learning Center Mekari
-
How to Add Contact on Mobile Version in Mekari Qontak CRM
To add a database “Contact” to the CRM dashboard can also be done via the mobile application. Here are the steps to add contacts to your CRM account via the mobile application. Important!- If you a...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Create, Configure, and Use AI Agent on Mekari Qontak
Qontak presents the AI Agent feature to help businesses run smarter and more efficient automation. This feature not only allows chatbots to answer customer questions but can also perform various bu...
- Updated
- 0 followers
- 0 comments
- 0 votes
-
How to Access Broadcast Log Data for More than One Year
Mekari Qontak now limits the visibility of data in the campaign log feature to a maximum of one year. For example, campaign data that can be accessed on January 1, 2024 is broadcast data from Janua...
- Updated
- 0 followers
- 0 comments
- 0 votes
-
How to View Custom Reports
After submitting a custom report on the Report menu. Next, you can see the custom report on the dashboard page. The reports contained in this section have all been adjusted to the request you subm...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Set Up Follow-up Templates
On the Qontak Omnichannel, there is a Template feature which is in the Campaign (Broadcast) menu section. This feature allows you to edit and create message reply templates that will be recei...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Manage Properties Menu - Products
Properties - Product is a way to add properties to the Products menu or edit existing properties in the Products menu. To edit and add fields/properties to the Product Menu, you need to do the foll...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Add Bulk Deals on Qontak Web Version
The Deal menu on the CRM social site is used to input a database of tickets from your customers. Adding data to the Deal Menu can be done manually and in bulk. Here are the steps to adding deals in...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Integrate Instagram
Integrations are a Qontak Omnichannel feature where customers can connect various platforms with chat panels such as email or Instagram.ImportantOnly users with the Admin role can perform the integ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Reply Messages on Web Version
Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.To reply to a message to an incoming chat, then do the followin...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Add Bulk Contact on Web Version in Mekari Qontak CRM
The “Contact” menu on the CRM social site is used to input a representative company database or Person In Charge (PIC) from your company's customers. To add data to the Contacts menu, CRM can be do...
- Updated
- 1 follower
- 0 comments
- 0 votes