Learning Center Mekari
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How to Download Data Task
To download Task data on the CRM dashboard, you can do it in two ways, namely Download Selected and Download All. To perform a data download task, you can follow the steps below.Go to Task menu. Ch...
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How to Send WhatsApp Template Carousel
In Mekari Qontak, you can send marketing messages with a Carousel through the Campaign > WhatsApp menu. Before sending a campaign, make sure you have done the following: Ensure your WhatsApp number...
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How to Set Up Customer Surveys per Channel
Mekari Qontak omnichannel provides a customer survey feature that can make it easier for you to send various surveys to customers for each available channel. In this case, the survey can be adjuste...
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How to View User Balance Details
User balance information is currently available on the Mekari Qontak Omnichannel. This information might let you track user balance developments in greater depth via the Package usage menu. The ste...
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How to Submit an Omnichannel Ticket to Qontak CRM
After creating a ticket template in the Integration menu, you can then submit the ticket. This feature in Omnichannel utilizes the Ticket feature in CRM which allows users in the chatpanel to creat...
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How to Overcome Message Delivery Failure Caused by Insufficient Quota
On Qontak, Chatbot and Autoresponder have a quota that you have to top up if the quota runs out. But if you don't top up, then you will see a display like the following. To overcome this, you can t...
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How to Integrate Qontak with Whatsapp API
On Qontak Omnichannel, users with the Admin role can integrate their Qontak account with WhatsApp through the Channel Integration menu. Through this menu, you can create a Facebook Business Manager...
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Admin Access Overview
In the use of the Chat Panel, Admin is one of the accesses used in accessing the chat panel with the following conditions:Open your Omnichannel Account.You will be directed to the main Omnichannel ...
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How to Manage Menu Properties - Task
The Properties menu is used to edit and add fields/properties that are on a particular menu. To edit and add fields/properties to the Task Menu, you need to do the following steps:Select the Proper...
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How to Insert Tags and Notes on the Qontak Website Room
Inbox is a feature of Qontak's Omnichannel where customer service will serve all user complaints in the form of incoming messages.In this guide, we will describe how to insert tags and notes in roo...
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