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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • Chatbot - Omnichannel

    Chatbot by Mekari Qontak Make a Chatbot Flow Manage Chatbot Conversations Additional Chatbot Features Using Natural Language Processing (NLP) Features Chatbot AI  

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  • User Setting - CRM

    Account Settings: Reset Password and 2-Way Authentications Team Settings: Set Parent Team User Performance & Permissions: Setting Access Hierarchies and Targets User Settings: ...

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  • Task - CRM

     Overview Task Menu Adding Task Units and Bulk to Qontak CRM Web Adding Tasks to Mobile CRM   Open, Edit, and Delete Task Data on Web and Mobile CRM Qontak  

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  • The Targeting Report Type Explanation

    Targeting Report Type generally contains an overview of the results of sales or CRM user performance against targets that have been determined by the supervisor or CRM user with the Admin role. 1. ...

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  • How to do Tickets Settings

    Settings is a feature where customers can adjust the setting of the Qontak Omnichannel.   To turn a conversation into a ticket, you need to follow these steps: Open your Omnichannel Account.  Se...

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  • How to Set Agent Allocation in Agents Management

    Agent Allocation is a Qontak Omnichannel feature in Agents Management which consists of Division, Agent Allocation, Broadcast, and Workload where only Admin can add or make changes to existing feat...

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  • How to Set Working Hours

    CRM can also be used by the HRD Team to track employee attendance, one of which is knowing the employees' attendance on time and not on time in the Tracking Time feature. Making arrangements for wo...

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  • How to Filter Inbox on Web Version

    Omnichannel has a filter feature that can make it easier for you to find several messages with certain specifications that can be set according to what you want.Follow these rare steps to use the f...

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  • How to Edit Deal Access

    In Qontak, you can set up Deal Access for each user. This is an important thing to do to maintain crucial data transparency. To do it, follow these steps. Click the CRM username in the top right c...

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  • How to Integrate Lazada with Mekari Qontak

    In Mekari Qontak, you can now integrate your Lazada Seller account. This integration allows you to receive and send messages to customers through Qontak. You can perform the Lazada integration auto...

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