Learning Center Mekari
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How to Download Report
All reports in Qontak CRM can also be downloaded on your computer or on your laptop. Downloading reports in Qontak CRM can be done in two ways; for example, you can download the report in the Dashb...
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How to Use Recipient Lists and Segmentation in WhatsApp Campaigns
Important The Customer Segmentation feature will be available on your Mekari Qontak account starting September 7, 2026. This feature is only available on the new Qontak dashboard that has been cent...
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How to Assign Tickets to Teams in Mekari Qontak
The Tickets feature allows users to assign tickets not only to individuals (Agents) but also directly to teams. This way, workload distribution can be more balanced, making the ticket handling proc...
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How to Integrate Shopee with Mekari Qontak
In Mekari Qontak, you can now integrate your Shopee Seller account. This integration allows you to receive and send messages to customers through Qontak. You can perform Shopee integration automati...
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How to Generate Chatbot API Token on Qontak Omnichannel
Now, you can activate chatbots easily using API tokens. Later the token that you have copied must be sent to our team for the activation process. Here are the steps. Enter the Settings menu. Then ...
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Resolved Conversations Made Since September 2022
We recommend that you close/resolve conversations started since September 2022 to prevent Room Chat from not appearing when a customer chats back. Case:The disruption is in the form of Room Chat th...
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How To Manage Call History
Qontak CRM has a feature that saves all the calls you have made with Bizphone. All of these calls are stored on the Calls page. You can perform several actions such as downloading phone history, pl...
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How to Manage User Input and Bot Response on Chatbot
If the Welcome Message has been created, the next step is to create a chatbot conversation flow with responses that you can design according to your needs presented in the form of a Tree Diagram. T...
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Integration - Omnichannel
Overview Menu Integration Integrating WhatsApp APIIntegrating Facebook MessengerIntegrating Line Messenger Integrating Instagram Comments Integrating Instagram Direct Message Integrating Webch...
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Live Attendance - CRM
Overview of GPS Live Attendance Features Check In and Check Out on Qontak Mobile CRM
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