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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • The Qontak Omnichannel's Web Version Inbox Menu Overview

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.To view the Inbox view on the Web, you need to follow these ste...

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  • How to View CRM Contact Display on Web Version

    Contact is a CRM feature provided by Qontak, which can show and record all Contacts in real-time. Already using Qontak One? Explore the new customer experience in Qontak One with updated interface ...

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  • How to Add Product on Qontak Mobile Version

    In the Qontak mobile CRM application, you can only add individual products. To add products individually or individually, you can follow the steps below: Open the “Qontak CRM” application on...

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  • How to Read and Select Reports

    In reading and selecting reports, there are several examples of how to read and select reports in the Qontak CRM Dashboard. Here are some examples: Sales PerformanceIf you select the “Sales Perfor...

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  • How to Edit User Details

    The  Edit User Details feature can only be done by users with  an Admin role or if the user is not an Admin, then they can only edit their own profile.  Make sure you are an  Admin in the company's...

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  • Access to Mekari Products

    The Mekari Products button is intended to introduce other Mekari products that can help improve the efficiency, productivity, and performance of your business.In addition, there is also a "More fro...

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  • How to Integrate Mobile Chat on Omnichannel Qontak

    The Qontak Mobile Webchat feature is a feature that functions so that customers can send chats without having to leave the application and open WA. So that customers only need to click certain butt...

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  • How to Create Ticket Template

    After integrating Omnichannel with CRM, you can then create a ticket template that is useful for submitting tickets on the Inbox page. Here are the steps. Enter the Integration menu. Select Integr...

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  • How to Set Approval Expenses and Deals on Qontak CRM

    The Approval Expenses and Deals feature in Qontak CRM can be accessed via Profile Settings. Approval can be used if your company has expenses and/or deals that require review and approval from some...

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  • How to Export Report List of Conversations

    On Qontak Omnichannel, you can download reports from a list of conversations that are still ongoing and have occurred. Following are the steps for exporting a report list of conversations on the Qo...

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