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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • How to Access Room History on Qontak Mobile Version

    The Inbox is an Omnichannel Qontak feature where customer service will serve all user complaints in the form of chat that enters the Inbox. To access Room History can only be accessed by Agents and...

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  • How to Create Automated Documents

    After creating the template, you can then create a document for the Deals/Tickets that have been created. Here are the steps to create an automatic document that you can do. Click the Deals menu. ...

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  • How To Understand The Results Of Downloading Live GPS Attendance Tracking Reports In Monthly Report

    You can download Monthly Report from GPS Live Location. To view it, make sure you have added the Live GPS Attendance Tracking report to the dashboard. Then, click the three lines, and select "Daily...

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  • How to Handover a Chat to an Agent on Qontak Web Version

    The Inbox is an Omnichannel Qontak feature where customer service will serve all user complaints in the form of chat that enters the Inbox. In reply to incoming messages, Agents can do Handover Cha...

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  • Explanation of Report Agent Performance Type

    Agent Performance is one of the types of reports available on the Qontak Omnichannel. To view this type of report, go to the Reports menu and then click the "Agent Performance" tab. The reports con...

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  • About the General Report Type - Omnichannel

    General is one of the types of reports available on the Qontak Omnichannel. To view this type of report, go to the Reports menu and click the "General" tab. The reports contained in the General men...

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  • How to Add Tasks on Web Version

    In the Task menu, you can add any task you want. The following are steps that you can use as a reference in adding tasks to the Web. Select the Task menu. Click "+Add Task" and select "Add Task". ...

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  • CRM - Frequently Asked Questions (FAQs)

    General What is Mekari Qontak?Mekari Qontak is one of Mekari's products that provides an omnichannel customer engagement platform to simplify lead and client management through an automated chatp...

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  • Auto Responder Overview

    Settings is a feature where customers can control or adjust the Qontak Omnichannel. To create HSM Template Settings on the Web, you need to follow these steps: Open your Omnichannel Account. Se...

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  • How to Activate Online and Offline Status of Qontak Omnichannel Mobile Version

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox. To receive messages, your Omnichannel status must be set to On...

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