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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • How to Add Product Unit in the Web Version of Qontak

    In the Products menu , you can add the type of product you want. The following steps are the reference for adding products to the CRM Qontak Web Version . After you have successfully logged in...

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  • How to Add Report on Dashboard

    In general, Reports contain data based on data entered in the CRM application. To add a report to the Dashboard, do the following steps: Click the "Reports Template" menu. There are several cat...

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  • How to Edit Admin Access

    Qontak allows you to access Admin data access settings. This setting can be accessed by admins who can make settings such as adding and editing users to teams. These are the steps:Already using Qon...

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  • How to Access Room History on Qontak Omnichannel Mobile Version

    The Inbox Menu is an Omnichannel Qontak feature where customer service will serve all user complaints in the form of chat that enters the Inbox. To view the access room history, follow these steps:...

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  • How to Set Target in Users Performance

    One of the benefits of using CRM is to measure the achievement of Sales. Supervisor/Manager can monitor sales achievement from time to time in the hope of conducting periodic evaluations to improve...

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  • Incoming Message Sharing Scheme to Agent

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox. In receiving messages there are several sharing schemes carrie...

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  • How to Create a New Ticket

    Through the Qontak CRM, you and the customer service industry can manage tickets through several stages and you can also set the ticket priority scale for the urgency of certain constraints. Everyt...

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  • Latest MUV Top Up Scheme

    Mekari Qontak wants to ensure the convenience of the MUV Top Up process and ensure that the process always fits your needs. Currently, Mekari Qontak provides two options for you when you want to to...

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  • How to Create a Welcome Message Chatbot

    Once you have created a chatbot conversation, you can start your chatbot start point by creating a welcome message. Here are the steps: On the dashboard page, click the Conversation Name that was...

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  • Settings - Omnichannel

    Overview Setting Menu Create the Tags Setting Working Hours(Office Hour & Non Office Hour) Setting Auto Responder   Set up NPS, CSAT, and CES Set up Sco...

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