Learning Center Mekari
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How to Integrate Instagram
Integrations are a Qontak Omnichannel feature where customers can connect various platforms with chat panels such as email or Instagram.ImportantOnly users with the Admin role can perform the integ...
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A Comprehensive Guide to Designing Effective Chatbot AI Prompts and Instructions
Chatbot AI performs more optimally when given clear and well-structured instructions. This guide explains how to design Chatbot AI prompts and instructions that align with operational needs, brand ...
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How to use the Reply Specific Bubble Message feature
WhatsApp has a special feature that is useful for all users, namely "Reply Specific Bubble Message". You can reply to messages specifically and are useful for reducing missed messages when replying...
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How to View Subscriptions in Qontak CRM
Qontak CRM now has a billing system like Omnichannel. This feature allows you to see the number of users according to the subscription you have made. You can see your subscription status in the fol...
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How to Create Product Category and Subcategory
Product Category is a feature that helps you manage product items. With Product Category, you can manage up to 3 (three) layers of category groups, namely Product Category, Product Sub-category, an...
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How to Integrate the Comments Feature with an Instagram Account
At Qontak, you can already integrate the comments on your Instagram posts with your Qontak Omnichannel. This feature is an add-on, so an additional fee is required to activate it. Contact our suppo...
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How to Understand the Results of Downloading Top Company Reports
This report serves to see which companies your products or services are selling the most. You can see how much sales each company made and what percentage of those sales contributed to the total sa...
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How to Open, Edit, and Delete Deals on the Web Version
In the Deal menu, you can open, edit, and delete deals that have been created. Follow these steps to open, edit, and delete deals on the Qontak web version: Log in to your Qontak account, then sele...
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How to Open, Edit, and Delete Contacts on Mobile Version in Mekari Qontak CRM
In the Contacts menu, you can open, edit and delete contacts that have been created.Important!- If you already subscribed to Qontak CRM in Q2 2024 but not yet subscribed to Qontak Omnichannel, you ...
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Effective Prompting for Chatbot AI: A Use Case–Based Guide
This document contains a curated collection of example prompts and templates specifically designed to help maximize the functionality and effectiveness of your Chatbot AI. The success of interactio...
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