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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • How to Integrate the Comments Feature with an Instagram Account

    At Qontak, you can already integrate the comments on your Instagram posts with your Qontak Omnichannel. This feature is an add-on, so an additional fee is required to activate it. Contact our suppo...

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  • How to View and Download the Customer Geolocation Map Report

    In Qontak CRM, you can view and download Customer Geolocation Map reports from Users. To view it, you must add the Customer Geolocation Map report to the Dashboard. The locations to display in Exce...

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  • How to Reply to Qontak Omnichannel Messages Mobile Version

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.To reply to a message to an incoming chat, then do the followin...

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  • How to Open, Edit and Delete Contacts on Web Version in Mekari Qontak CRM

    In the Contacts menu, you can open, edit and delete contacts that have been created.Already using Qontak One? Explore the new customer experience in Qontak One with updated interface guides and ste...

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  • How to use the Reply Specific Bubble Message feature

    WhatsApp has a special feature that is useful for all users, namely "Reply Specific Bubble Message". You can reply to messages specifically and are useful for reducing missed messages when replying...

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  • How to Create Product Category and Subcategory

    Product Category is a feature that helps you manage product items. With Product Category, you can manage up to 3 (three) layers of category groups, namely Product Category, Product Sub-category, an...

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  • How to Understand the Results of Downloading Top Company Reports

    This report serves to see which companies your products or services are selling the most. You can see how much sales each company made and what percentage of those sales contributed to the total sa...

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  • How to Open, Edit and Delete Deals on Qontak Web Version

    In the Deal menu, you can open, edit, and delete deals that have been created. Follow these steps to open, edit, and delete a deal on Qontak web version: Login to your Qontak CRM account. Go to th...

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  • How to Integrate Telegram

    Integration is a Qontak Omnichannel feature where customers can connect various platforms with chat panels such as email or Telegram. ImportantOnly users with the Admin role can perform the integra...

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  • How to Open, Edit, and Delete Contacts on Mobile Version in Mekari Qontak CRM

    In the Contacts menu, you can open, edit and delete contacts that have been created. Important!- If you already subscribed to Qontak CRM in Q2 2024 but not yet subscribed to Qontak Omnichannel, you...

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