Learning Center Mekari
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How to Modify Deal Size Label in Qontak CRM
Deal size label is a feature of Qontak CRM that allows you to customize the labels/units for the numbers that appear in the deal index and default report (sales performance & deals by stage report)...
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[NEW] How to use the Reply Specific Bubble Message feature
WhatsApp has a special feature that is useful for all users, namely "Reply Specific Bubble Message". You can reply to messages specifically and are useful for reducing missed messages when replying...
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How to Use Flow Bot Response Form on Tree Diagram
Typically, you will have more time to complete tasks such as registration, ordering, and so on because our Chatbot function will prompt you based on the form that has to be completed. This flow can...
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How to Create a New Pipeline in CRM Ticket Module
Creating a new Pipeline in the Ticket module aims to make it easier for you to categorize the list of Tickets that must be completed. Here are the steps. Log in to your CRM account, then select the...
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How to Check Company ID (CID) on Omnichannel Menu
Currently, you can easily check your CID or Company ID via the left side menu on Mekari Qontak Omnichannel. Learn more in the steps below. Sign in to your Omnichannel account. Then on the left sid...
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How to Manage and Identify WhatsApp Catalog Products
You can now identify WhatsApp catalog products you've created in Commerce Manager. Customers can click on the catalog and send messages referring to it. You can also identify products referred to b...
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How to Manage Package Usage for Voice Call Billing
Currently, Package Usage manages Voice Call Billing, which is used for voice conversations, such as WhatsApp calls. When using it, you need to pay attention to the voice call balance quota that has...
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How to Create and Edit Deals Layout on Mekari Qontak CRM
Adjusting the column layout on the Offer creation page is critical to ensuring a timely display of essential information. Failure to modify can cause unnecessary columns to emerge, slowing down the...
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How to Implement Deals Layout on Mekari Qontak CRM Mobile
The implementation of Deals Layout is not only applicable on the Website, but also applies to CRM Mobile. Here is the implementation flow of Deals Layout on mobile that you can learn. Log in to yo...
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Explanation of Ticketing Report Types
Ticketing type reports generally contain the effectiveness of customer service operations when using ticket features based on data inputted into the CRM application. Here's the explanation: 1. New ...
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