Learning Center Mekari
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How to Manage and Identify WhatsApp Catalog Products
You can now identify WhatsApp catalog products you've created in Commerce Manager. Customers can click on the catalog and send messages referring to it. You can also identify products referred to b...
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How to Manage Package Usage for Voice Call Billing
Currently, Package Usage manages Voice Call Billing, which is used for voice conversations, such as WhatsApp calls. When using it, you need to pay attention to the voice call balance quota that has...
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How to Create a New Pipeline in CRM Ticket Module
Creating a new Pipeline in the Ticket module aims to make it easier for you to categorize the list of Tickets that must be completed. Here are the steps. Log in to your CRM account, then select the...
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How to Create and Edit Deals Layout on Mekari Qontak CRM
Adjusting the column layout on the Offer creation page is critical to ensuring a timely display of essential information. Failure to modify can cause unnecessary columns to emerge, slowing down the...
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How to Implement Deals Layout on Mekari Qontak CRM Mobile
The implementation of Deals Layout is not only applicable on the Website, but also applies to CRM Mobile. Here is the implementation flow of Deals Layout on mobile that you can learn. Log in to yo...
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Explanation of Ticketing Report Types
Ticketing type reports generally contain the effectiveness of customer service operations when using ticket features based on data inputted into the CRM application. Here's the explanation: 1. New ...
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How to Access Broadcast History Feature on Omnichannel Inbox Menu
There is now a Broadcast History feature in Inbox that makes it easy for you to see the latest broadcast history from customers. Check out the explanation below. Go to the Inbox menu. Then select o...
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How to Add Ticket Reports to Qontak CRM Dashboard
Now, you as the Agents and Supervisors role can easily monitor and analyze the effectiveness of customer service operations when using the ticket feature. You can automatically manage Ticket Report...
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How to Migrate to Marketing Message API
Marketing Message (MM API) is an enhanced version of the WhatsApp Marketing Message API, equipped with an automated optimization system. With MM API, businesses can send more relevant and targeted ...
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How to Apply WhatsApp Flow on Qontak Omnichannel Chatbot
Through Mekari Qontak, you can send interactive forms that customers can access and fill out directly within WhatsApp. This feature uses WhatsApp Flows, which allow customers to complete various ac...
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