Learning Center Mekari
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How to Configure an AI Chatbot
After setting up the AI on the chatbot, you can configure it. One of these configurations allows you to set a limit on the number of messages sent by the bot before being handed over to the agent a...
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How to Train an AI Chatbot Based on Unanswerable Questions
Usually, there is a possibility that the AI Chatbot cannot answer the questions asked. This is due to limited knowledge of questions that have just arisen and tend to be irrelevant. To avoid this...
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How to Restrict Deal Moving Backward Activity on Mekari Qontak CRM
In the existing system, the ‘Rotten time’ feature is available to identify deals that are stuck at a certain stage after a specified time limit. However, in fact, agents have found a solution to by...
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How to Enable ‘Freeze Stage’ Mode for Deals Setting
If you activate the ‘Freeze Stage’ mode in the Deals settings, then the deals cannot be changed if they are moved to a certain stage. For example, if a deal is moved to the Done/Won stage, then the...
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