Learning Center Mekari
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How to Add Ticket Reports to Qontak CRM Dashboard
Now, you as the Agents and Supervisors role can easily monitor and analyze the effectiveness of customer service operations when using the ticket feature. You can automatically manage Ticket Report...
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How to Apply WhatsApp Flow to Qontak Omnichannel Chatbot
WhatsApp now has a Flow function, which allows users to capture data from their WhatsApp conversation groups. In this situation, Mekari Qontak Omnichannel has been linked with Meta, allowing you to...
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How to Check CID on the CRM Menu
Currently, you can easily check the CID or Company ID through the left side menu on Mekari Qontak CRM. Learn more in the steps below.Log in to your CRM account.Then you can automatically see the Co...
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How to Use AI Assist V2 in Chatbot
For those of you who have subscribed to AI Elite Bot in Omnichannel Qontak, you can use AI Assist V2. Through this feature, after you import knowledge in the Training Source menu, you can choose wh...
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How to Submit Deals in Chat on Omnichannel
After integrating with Qontak CRM, you can create CRM Deals via the Inbox menu in Channel. Later, deals made on Chatpannel will automatically be entered in the Qontak CRM Deals menu. Here are the s...
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How to Configure an AI Chatbot
After setting up the AI on the chatbot, you can configure it. One of these configurations allows you to set a limit on the number of messages sent by the bot before being handed over to the agent a...
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How to Integrate Meta Coexistence with Mekari Qontak
META Coexistence (Coex) is a feature that allows businesses to use the WhatsApp Business App while also accessing the Cloud API at the same time. This way, there is no need to deactivate an existin...
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How to Train an AI Chatbot Based on Unanswerable Questions
Usually, there is a possibility that the AI Chatbot cannot answer the questions asked. This is due to limited knowledge of questions that have just arisen and tend to be irrelevant. To avoid this...
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How to Restrict Deal Moving Backward Activity on Mekari Qontak CRM
In the existing system, the ‘Rotten time’ feature is available to identify deals that are stuck at a certain stage after a specified time limit. However, in fact, agents have found a solution to by...
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How to Enable ‘Freeze Stage’ Mode for Deals Setting
If you activate the ‘Freeze Stage’ mode in the Deals settings, then the deals cannot be changed if they are moved to a certain stage. For example, if a deal is moved to the Done/Won stage, then the...
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