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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • OTP Management and Implementation on New Marketing and Utility Category Templates on Campaign (Broadcast) Menu

    Currently, there is an OTP code implementation in the creation of New Template Messages for the Marketing and Utility category options in the Campaign (Broadcast) Mekari Qontak Omnichannel menu. Th...

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  • How to Access Broadcast History Feature on Omnichannel Inbox Menu

    There is now a Broadcast History feature in Inbox that makes it easy for you to see the latest broadcast history from customers. Check out the explanation below. Go to the Inbox menu. Then select o...

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  • How to Migrate to Marketing Message API

    Marketing Message (MM API) is an enhanced version of the WhatsApp Marketing Message API, equipped with an automated optimization system. With MM API, businesses can send more relevant and targeted ...

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  • Per-User Marketing Template Message Limits

    Baca juga terkait Meta Article dan Meta Error Codes.Bagi Anda yang memanfaatkan fitur WhatsApp Broadcast untuk kebutuhan pemasaran dan promosi, perlu diperhatikan bahwa Meta telah memperkenalkan fi...

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  • How to Add Ticket Reports to Qontak CRM Dashboard

    Now, you as the Agents and Supervisors role can easily monitor and analyze the effectiveness of customer service operations when using the ticket feature. You can automatically manage Ticket Report...

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  • How to Apply WhatsApp Flow to Qontak Omnichannel Chatbot

    WhatsApp now has a Flow function, which allows users to capture data from their WhatsApp conversation groups. In this situation, Mekari Qontak Omnichannel has been linked with Meta, allowing you to...

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  • How to Check CID on the CRM Menu

    Currently, you can easily check the CID or Company ID through the left side menu on Mekari Qontak CRM. Learn more in the steps below.Log in to your CRM account.Then you can automatically see the Co...

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  • How to Use AI Assist V2 in Chatbot

    For those of you who have subscribed to AI Elite Bot in Omnichannel Qontak, you can use AI Assist V2. Through this feature, after you import knowledge in the Training Source menu, you can choose wh...

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  • How to Submit Deals in Chat on Omnichannel

    After integrating with Qontak CRM, you can create CRM Deals through the Inbox menu in the chat panel. Deals created in the chat panel will automatically appear in the Deals menu of Qontak CRM. Here...

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  • How to Integrate Meta Coexistence with Mekari Qontak

    META Coexistence (Coex) is a feature that allows businesses to use the WhatsApp Business App while also accessing the Cloud API at the same time. This way, there is no need to deactivate an existin...

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