Learning Center Mekari
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How to Check Company ID (CID) on Omnichannel Menu
Currently, you can easily check your CID or Company ID via the left side menu on Mekari Qontak Omnichannel. Learn more in the steps below. Sign in to your Omnichannel account. Then on the left sid...
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How to Manage and Identify WhatsApp Catalog Products
You can now identify WhatsApp catalog products you've created in Commerce Manager. Customers can click on the catalog and send messages referring to it. You can also identify products referred to b...
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How to Manage Package Usage for Voice Call Billing
Currently, Package Usage manages Voice Call Billing, which is used for voice conversations, such as WhatsApp calls. When using it, you need to pay attention to the voice call balance quota that has...
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How to Create and Edit Deals Layout on Mekari Qontak CRM
Adjusting the column layout on the Offer creation page is critical to ensuring a timely display of essential information. Failure to modify can cause unnecessary columns to emerge, slowing down the...
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OTP Management and Implementation on New Marketing and Utility Category Templates on Campaign (Broadcast) Menu
Currently, there is an OTP code implementation in the creation of New Template Messages for the Marketing and Utility category options in the Campaign (Broadcast) Mekari Qontak Omnichannel menu. Th...
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How to Implement Deals Layout on Mekari Qontak CRM Mobile
The implementation of Deals Layout is not only applicable on the Website, but also applies to CRM Mobile. Here is the implementation flow of Deals Layout on mobile that you can learn. Log in to yo...
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Per-User Marketing Template Message Limits
You can also read about Meta Article and Meta Error Codes by clicking the provided links. For those of you who use the WhatsApp Broadcast tool for marketing and promotional purposes, you should be ...
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Explanation of Ticketing Report Types
Ticketing type reports generally contain the effectiveness of customer service operations when using ticket features based on data inputted into the CRM application. Here's the explanation: 1. New ...
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How to Access Broadcast History Feature on Omnichannel Inbox Menu
There is now a Broadcast History feature in Inbox that makes it easy for you to see the latest broadcast history from customers. Check out the explanation below. Go to the Inbox menu. Then select o...
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How to Migrate to Marketing Message API
Marketing Message (MM API) is an enhanced version of the WhatsApp Marketing Message API, equipped with an automated optimization system. With MM API, businesses can send more relevant and targeted ...
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