Chatbot can be used to respond to simple conversations like a human. You can use this Chatbot feature in Qontak by contacting the Qontak support team at support-qontak@mekari.com first to activate it. Once activated, you can access it from the Chatbot menu.
Previously, you can learn about:
[Blog] Learn What Chatbots Are, Their Functions, and How They Work
[Feature] Indonesian AI Chatbot: Efficiently Manage Omnichannel and Customer Service
Here are the steps:
Log in to your Qontak account.
Go to the Chatbot menu and click “Conversation”.
You will then be directed to a screen like the following. To create a Chatbot conversation, click “Create conversation”.
- Enter the required information.
Description:
| No. | Field | Description |
| 1 | Conversation name | Enter the name of your Chatbot conversation. |
| 2 | Multiple channels |
Enter the channels (channels registered in the Channel Integration menu) that you want to use for this Chatbot conversation. You can enter more than one channel. |
| 3 | Bot response accuracy | Bot response accuracy is a setting that determines the minimum similarity threshold (as a percentage) between the user input and the trained data. A higher percentage ensures more accurate responses, while a lower percentage provides greater flexibility but may reduce response relevance. |
| 4 | Trigger text (Optional) |
Check Trigger text to enter specific keywords that function as a trigger for the Chatbot to start a conversation. - Use a comma (,) or press (↲) to separate multiple keywords. |
| 5 | Conversation operational hours |
Select Conversation operational hours (the dates or times when the Chatbot will respond to user conversations on the designated channel), based on the following options:
|
Click “Save” in the lower-right corner to save the conversation.
You will then be directed to the Chatbot Conversation Flow page. To learn how to manage User Input and Bot Response, learn more here.
If you want to return to the Conversation list page, you can click “Conversation”.
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You will then be directed to the following screen.
On this dashboard page, you can manage your Chatbot conversations, where you can view information such as:
- Chatbot conversation name (Conversation Name)
- The Quota Bot Response used in that conversation (Bot response used)
- The Channel used by the Chatbot (Channel)
- Information about when the conversation was last modified/changed (Last Edit)
- The Publish status of the Chatbot conversation (Status)
- Conversation settings (Manage), which include the following options:
1. Conversation Settings: to change the Chatbot conversation information
2. Unpublish/Publish: to change the status of the Chatbot conversation (Publish or Unpublish)
3. Delete: to delete the Chatbot conversation
That is how to activate a Chatbot conversation through Mekari Qontak.