Chatbots can be used to respond to simple conversations like humans. You can use this Chatbot feature on Qontak Omnichannel, by contacting the Qontak support team at support-qontak@mekari.com. Once active, you can access it on the Chatbot Menu.
These are the steps to follow:
- Log in to your Omnichannel account.
- Click on the Chatbot menu and click Conversation.
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Then, you will be directed to a display like the following. To create a chatbot conversation, click “Create Conversation” .
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Fill in the required information.
Description:
No. Field Description 1 Conversation Name Fill in the name of your chatbot conversation 2 Channel Enter the channels (channels registered in the Channel Integration Menu) that you want to use in this chatbot conversation.
You can enter more than 1 channel.
3 Bot response accuracy Bot Response Accuracy is a setting that defines the minimum similarity threshold (in percentage) between a user’s input and the trained data. A higher percentage ensures more accurate responses, while a lower percentage allows greater flexibility but may reduce response relevance.
4 Triggert text Check Trigger text to enter certain keywords that serve as chatbot triggers to start a conversation.
- Use a comma (,) or enter (↲) to separate multiple keywords.
- If the NLP button is activated, the user cannot use Trigger Keywords.5 Conversation Operational Hours Select Conversation Hours of Operation (Date or Time of Chatbot to respond to user conversations on a predefined channel), based on the following times:- All time: select this, if the Chatbot will operate all the time.
- Schedule: select this, if the Chatbot only operates on certain days and times.
- Date Range: select this, if you want the Chatbot to only operate on the selected date range.
- Click “Save Conversation” at the bottom right to save the conversation.
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Then, you will be directed to the Chatbot Conversation Flow page. To learn about how to manage user input and bot response, learn here.
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If you want to return to the Conversation list page, you can click "Conversation" .
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Then you will be directed to the following screen.
On this dashboard page, you can manage your Chatbot conversations, where you can see information such as:
- Chatbot conversation name (Conversation Name)
- Bot response quota used in the conversation (Bot response used)
- Channel used by the Chatbot (Channel)
- Last modified/changed conversation information (Last Edit)
- Publish Chatbot conversation status (Status)
- Conversation settings (Manage), which contains the following options:
1. Conversation Settings: to change Chatbot conversation information
2. Unpublish/Publish: to change the status of Chatbot conversation (Publish or Unpublish)
3. Delete: to delete the Chatbot conversation
That's how to activate chatbot conversations via Mekari Qontak Omnichannel.