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How to Activate Chatbot Conversations on Qontak

Article author
Learning Center Mekari
  • Updated

Chatbots can be used to respond to simple conversations like humans. You can use this Chatbot feature on Qontak Omnichannel, by contacting the Qontak support team at support-qontak@mekari.com. Once active, you can access it on the Chatbot Menu.

These are the steps to follow:

  1. Log in to your Omnichannel account.
  2. Click on the Chatbot menu and click Conversation. 
  3. Then, you will be directed to a display like the following. To create a chatbot conversation, click  “Create Conversation” .
  4. Fill in the required information.
    2023-07-05
    Description: 
    No. Field Description
    1 Conversation Name Fill in the name of your chatbot conversation
    2 Channel

    Enter the channels (channels registered in the Channel Integration Menu) that you want to use in this chatbot conversation.

    You can enter more than 1 channel.
    3 NLP Connector

    Native Language Processing (NLP) on chatbots can be used to apply certain trigger keywords to chatbots so that chatbots can respond to users according to the response you have set.
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    If you enable the NLP Connector, you must select the language to be used.

    There are 2 language options, namely Indonesian and English.
    4 Use Trigger keywords (Optional) Check Use Trigger Keywords to enter certain keywords that serve as chatbot triggers to start a conversation.

    - Use a comma (,) or enter (↲) to separate multiple keywords.
    - If the NLP button is activated, the user cannot use Trigger Keywords.
    5 Conversation Operational Hours
    Select Conversation Hours of Operation (Date or Time of Chatbot to respond to user conversations on a predefined channel), based on the following times:
    • 24 Hours: select this, if the Chatbot will operate for 24 hours.
    • Schedule: select this, if the Chatbot only operates on certain days and times.
    • Date Range: select this, if you want the Chatbot to only operate on the selected date range.
  5. Click “Save Conversation”  at the bottom right to save the conversation.
  6. Then, you will be directed to the Chatbot Conversation Flow page. To learn about how to manage user input and bot response, learn here.
  7. If you want to return to the Conversation list page, you can click "Conversation" .
  8. Then you will be directed to the following screen.
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    On this dashboard page, you can manage your Chatbot conversations, where you can see information such as:
    - Chatbot conversation name (Conversation Name)
    - Bot response quota used in the conversation (Bot response used)
    - Channel used by the Chatbot (Channel)
    - Last modified/changed conversation information (Last Edit)
    - Publish Chatbot conversation status (Status)
    - Conversation settings (Manage), which contains the following options:
    1. Conversation Settings: to change Chatbot conversation information
    2. Unpublish/Publish: to change the status of Chatbot conversation (Publish or Unpublish)
    3. Delete: to delete the Chatbot conversation

That's how to activate chatbot conversations via Mekari Qontak Omnichannel.

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