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Inbox - Omnichannel

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Learning Center Mekari
  • Updated


Overview Inbox Menu


Opening and Replying to Web and Mobile Messages

Access Room History Web and Mobile


Web and Mobile Message Room Information

Incoming Message Sharing Scheme to Agent

Sending Web and Mobile Chat Templates


Sending Whatsapp Blast Messages

 


Activate Web and Mobile Online and Offline Status

Inserting Tags and Notes in Web and Mobile Message Rooms


Filtering Web and Mobile Messages

 

Delivering Web and Mobile Media

 
24 Hours Open Chat Session
  Handover Chat to/between Web and Mobile Agents

  

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