In the use of the Chat Panel, Agent is one of the accesses used in accessing the chat panel with the following conditions:
Go to page https://chat.qontak.com/login. Enter your Username and Password, then click Login.
You will be directed to the main Omnichannel page.
Agents can access the Inbox and can also change the online/offline status or view the room history in the inbox form.
- Agents can also access Broadcasts and perform various actions such as creating new lists, adding new templates and adding new broadcast messages.