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Agent Access Overview

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Learning Center Mekari
  • Updated

In the use of the Chat Panel, Agent is one of the accesses used in accessing the chat panel with the following conditions:

  1. Go to page https://chat.qontak.com/login. Enter your Username and Password, then click Login.


  2. You will be directed to the main Omnichannel page.


    Agents can access the Inbox and can also change the online/offline status or view the room history in the inbox form.


  3. Agents can also access Broadcasts and perform various actions such as creating new lists, adding new templates and adding new broadcast messages.
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