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Agent Access Overview

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Help Center Mekari
  • Updated

In the use of the Chat Panel, Agent is one of the accesses used in accessing the chat panel with the following conditions:

  1. Go to page https://chat.qontak.com/login. Enter your Username and Password, then click Login.

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  2. You will be directed to the main Omnichannel page.

    agent_1.jpg

  3. Agents can change their online/offline status on toogle at the top.

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  4. Agent can access the Inbox and if you click on one of the chats, the Agent can see the chat room history.

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  5. And on the Broadcast menu, agents can view the Recipients list, and create a new list by clicking "Create New List".
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  6. Agents can also view the list of Template messages and create a new template by clicking "Add New Template".
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  7. Agents can also view the list of HSM Templates and create a new HSM template by clicking "Add HSM Template".
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  8. Meanwhile, on the Campaign submenu, agents can view the list of campaigns and create a new campaign message by clicking "New campaign message".
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