Agent Access Overview

Article author
Learning Center Mekari
  • Updated

In the use of the Chat Panel, Agent is one of the accesses used in accessing the chat panel with the following conditions:

  1. Open your Omnichannel Account.

  2. You will be directed to the main Omnichannel page.


  3. Agents can change their online/offline status on toogle at the top.

  4. Agent can access the Inbox and if you click on one of the chats, the Agent can see the chat room history.


  5. And on the Broadcast menu, agents can view the Recipients list, and create a new list by clicking "Create New List".

  6. Agents can also view the list of Template messages and create a new template by clicking "Add New Template".

  7. Agents can also view the list of HSM Templates and create a new HSM template by clicking "Add HSM Template".
  8. Meanwhile, on the Campaign submenu, agents can view the list of campaigns and create a new campaign message by clicking "New campaign message".