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Agent Access Overview

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Learning Center Mekari
  • Updated

In the use of the Chat Panel, Agent is one of the accesses used in accessing the chat panel with the following conditions:

  1. Go to page https://chat.qontak.com/login. Enter your Username and Password, then click Login.

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  2. You will be directed to the main Omnichannel page.

    agent_1.jpg

    Agents can access the Inbox and can also change the online/offline status or view the room history in the inbox form.

    Supervisor_Access_3.jpg

  3. Agents can also access Broadcasts and perform various actions such as creating new lists, adding new templates and adding new broadcast messages.
    agent_2.jpg
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