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Admin Access Overview

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Mekari Help Center
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In the use of the Chat Panel, Admin is one of the accesses used in accessing the chat panel with the following conditions:

  1. Go to page https://chat.qontak.com/login. Then enter the Username and Password. Then click "login".

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  2. You will be directed to the main Omnichannel page.

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    Admin can access Inbox, Broadcast, Contact, Chatbot, Reports, Finance and Channel Integrations.

  3. Under the conditions, Admin can also access online/offline status and room history in the inbox form.
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  4. In the Channel Integrations Webchat Menu, Admin can connect a new Webchat widget by clicking "Add New Widget" opening the settings form by clicking "Settings" and enabling or disabling the Webchat Widget by clicking the "ON/OFF" toggle.

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    If you click "Settings", the settings will appear as follows.
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  5. On Channel Integrations Whatsapp, Admin can open the settings form by clicking "Settings" or clicking "+ Add Whatsapp Account" to connect a Whatsapp account.

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  6. In Channel Integrations Facebook, Admin opens messenger by clicking the "open" icon and connects another Facebook account by clicking "+ Add Facebook Account".
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  7. On the Instagram Channel Integrations menu, Admin can view registered Instagram and deactivate the Instagram account by clicking "Disconnect" and can also connect other Instagram accounts by clicking "Add Instagram account".
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  8. On the Channel Integrations Email menu, Admin can open detailed email information that has been registered. As well as linking a new email by clicking "+ Add Email". And disable it by clicking the "shutdown" icon.
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    Click an email > then the system will open the Email Account Information form.
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  9. On the Channel Integrations Telegram menu, Admin can set up a telegram channel by clicking "Settings" or connecting a new Telegram channel by clicking "+ Add Telegram Channel". And disable it by clicking the "shutdown" icon.
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  10. On the Channel Integrations Twitter menu, Admin can view Twitter accounts connected to Qontak and connect Twitter accounts by clicking "+ Add Twitter Account".
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  11. On the Channel Integrations Line menu, the Admin makes settings and connects the Line account by clicking "+ Add Line Account".
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  12. On the Channel Integrations Livechat menu, Admin can only see connected Livechat accounts and connect new Livechat accounts by clicking "+ Add New Integration".

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    Click the "trash can" icon to delete the Livechat account.

  13. On the Qontak CRM Channel Integrations menu, Admin can see a list of registered Qontak CRM accounts and deactivate them by clicking the "shutdown" icon and connecting a new account by clicking "+ Add Qontak CRM Account".
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  14. Meanwhile, on the Settings menu, Admin can access the following submenus.

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