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An Overview of Partner-Led Business Verification (PLBV)

Article author
Learning Center Mekari
  • Updated

Partner-Led Business Verification (PLBV) is a Business Verification (BV) method facilitated by Qontak as an official Meta partner. Through this method, the Qontak team will assist with the process of collecting and submitting your company’s legal documents to Meta, so you do not need to submit Business Verification independently through Meta Business Portfolio.

Partner-Led Business Verification (PLBV) Steps

Important
Make sure you have an active Meta Business Portfolio and have sent your company’s legal documents (such as NIB) to the Qontak team. 

1. Check, Complete, and Screenshot Your Business Information in Business Portfolio

  • Go to your Business Portfolio page. Make sure you sign in with a Facebook account that has full access and not Instagram, so you can access all full-access features.

  • Select the Business Info menu, then click the edit button on the right

  • Make sure your business information (name, address, phone number, and website) matches exactly the information in the NIB document, so Meta does not reject the verification.

💡 Tips: Copy and paste the information directly from the official document to prevent data discrepancies 💡
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⚠️ Data discrepancies may cause the verification process to fail ⚠️

  • Please send your Business Portfolio ID correctly to the Qontak team so they can assist with the verification process
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2. Receive and Accept the Invitation from Qontak 
Before the verification process begins, you will receive an invitation from Qontak on the Requests page in your Business Portfolio. 

  • Go to the Requests page, then click Review on the incoming invitation from Qontak
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  • Click Continue and make sure your WABA name and business category are correct
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  • Select Add a phone number later
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  • Click Close. Meta will review your business, and the Qontak team will wait until they can carry out the verification process with Meta

    💡This invitation gives the Qontak team access to help process your business verification.

3. Submission by the Qontak Team
The Qontak team will wait in Meta’s submission queue for 1x24 hours. If this SLA is exceeded, the Qontak team will first create a ticket with Meta. Once the submission enters the queue, the Qontak team will help send your data and documents to Meta for the verification process. At this stage, you do not need to submit anything in your Business Portfolio account. Please wait for further information from the Qontak team.

4. Review Process by Meta
Meta will review the submitted data and documents. This process usually takes approximately 2x24 hours until the verification status is updated. If this SLA is exceeded, the Qontak team will first create a ticket with Meta to request escalation assistance.

5. Check the Verification Status
After the verification process is complete, you will immediately receive a notification from Meta by email. The verification status will appear on the Messaging Accounts page in your Business Portfolio account.

Important
The Business Verification status for the PLBV method will only appear on the Messaging Accounts page, not on the Business Info page
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- The decision to approve or reject Business Verification is entirely determined by Meta.
- PLBV can only be performed 3 times. If it still fails, you can complete the BV process using the Classic Business Verification method

For a complete visual guide to the Partner-Led Business Verification (PLBV) steps, you can watch our tutorial video through the link here.

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