Features Temporarily Unavailable in the Latest Version of Qontak One
Qontak One is the latest version of the Mekari Qontak platform. Some features are temporarily unavailable because they are still under development. These features are targeted to become available gradually over the next six months, and you will be informed of their progress regularly.
Important
If any feature on this list is important to your team's operations, please contact Customer Support before the update schedule is determined. Our team will help find a solution that meets your needs.
The following is an explanation of the features that are unavailable and the changes in Qontak One.
A. Features Temporarily Unavailable
| Feature | Condition in the latest version | Temporary solution | Estimated availability |
| A. Account display & settings | |||
| Company logo | The company logo cannot yet be displayed in the top navigation menu. | Use the standard Mekari Qontak logo temporarily. | Jan–Mar 2027 |
| Custom display theme & colors | Dashboard theme and color options are not yet available. | Use the standard Mekari Qontak theme temporarily. | Jan–Mar 2027 |
| Indonesian display language | The dashboard is temporarily available only in English. | User guides in Indonesian remain available in the Mekari Qontak Help Center. | Jan–Mar 2027 |
| B. Customer data | |||
| Automatic WhatsApp messages based on customer activity | WhatsApp messages cannot yet be sent automatically when there is activity or a change in customer data. | This can be configured through Workflow. Our team can help set it up. | Oct–Dec 2026, through the new ‘Campaign Automation’ feature |
| Search for customers by phone number or email | Customers cannot yet be searched for using a phone number or email. | Customers can be searched for using their name. | October 2026 |
| Filter customers by data column | The customer list cannot yet be filtered by data columns (fields). | Customer data can be downloaded first and then filtered in Excel. | October 2026 |
| Synchronize customer data with Google Sheets | Customer data cannot yet be connected to and automatically updated in Google Sheets. | Customer data can be downloaded manually in CSV or Excel format. | November 2026 |
| Update customer data in bulk | The feature for updating multiple customer records at once by uploading a file is not yet available. | Make changes one at a time, or contact our team for assistance. | December 2026 |
| Contacts report | The two contact reports in CRM and Omnichannel have now been replaced by a single Customer Insight report. This is because customer data has been consolidated into one. Two metrics are not yet available: daily and weekly new customer trends and the customer location distribution map. |
Contact our team for assistance. | November 2026 |
| C. Chat & Campaign | |||
| Division | Users with Owner access cannot yet be added to a Division. | Create a new user with Supervisor access, then add that user to the Division. | October 2026 |
| Agent assignment | Customers who contact you again are not automatically directed to the same agent as in the previous conversation. | The conversation can be reassigned manually by a Supervisor. | October 2026 |
| Send broadcasts & create recipient lists through the API | Mass broadcasts and recipient lists cannot yet be created through the API. | Campaigns and recipient lists can still be created directly from the dashboard. | December 2026 |
| Map customer attributes when creating a Recipient List using the ‘Direct select customers’ option | Creating recipient data automatically through the ‘Direct select customers’ option only maps the customer name and phone number, which cannot be used as template variables. | Create recipients using the “Upload file” option to send a campaign template with variables. |
September 2026
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| D. Deals & Tickets | |||
| Team assignment notifications for tickets | When a ticket is assigned to a team, team members do not yet receive automatic notifications. | Ticket assignments can be monitored directly from the ticket page. | October 2026 |
| Rename modules | Module names cannot yet be changed to match company terminology. (For example: changing the module name Deal to “Project”.) |
Use the standard Mekari Qontak module names temporarily. | Oct–Dec 2026 |
| Set access permissions for Deals, Company, and Customer data | The Owner cannot yet grant or revoke access to a specific Deal, Company, or Customer record for a specific user. | Access permissions follow the user role settings: Owner, Admin, Supervisor, Member, or Custom Role. | Oct–Dec 2026 |
| Set currency per user | Each user cannot yet use a currency different from the primary currency. (If the organization's primary currency is IDR, all users will see data values in IDR. Users who want to view values in SGD cannot yet configure this individually. ) |
All users temporarily follow the organization's single primary currency. | Jan–Mar 2027 |
B. Feature Updates
| Feature | Changes in the Qontak One version |
| Automatically create Tasks from customer activity | You can still automatically create Tasks from customer activity using Workflow. Contact our team for help configuring Workflow. |
| Select customers directly for a Campaign recipient list | You can select a maximum of 20,000 customers for one campaign recipient list. Previously, the maximum limit was 50,000 customers. If you want to send a campaign to more than 20,000 customers at once, the recipient list can be divided into several parts. |
This concludes the explanation of the features temporarily unavailable and the feature updates in Qontak One. Next, learn here about the features available in Qontak One at a glance.