WhatsApp Commerce allows customers to view products, add products to their cart, and place orders directly through the WhatsApp Catalog. This process is supported by Desty for product management and Qontak to assist Agents in receiving and processing customer orders.
This guide discusses the roles of Desty, WhatsApp, and Qontak in WhatsApp Commerce, the activities customers and agents can perform, as well as guidance related to catalog management, orders, payments, and shipping.
A. Roles of Desty, WhatsApp, and Qontak
| Platform | Role |
| Desty | Manages products, variants, prices, discounts, and stock. |
| Displays products through the WhatsApp Catalog and serves as a channel for customers to place orders. | |
| Qontak | Helps agents receive and process customer orders. |
B. Customer Activities on WhatsApp
Customers can view products through the WhatsApp Catalog, add products to their cart, and place orders via WhatsApp.
C. Order Management in Qontak
Agents can view and process incoming orders from the WhatsApp Catalog, as well as add checkout links, payment, and shipping tracking.
This is a brief explanation of WhatsApp Commerce. Learn more about how to activate Qontak Commerce and connect it with Desty here.