Through Qontak Commerce, customers can place orders directly via the WhatsApp Catalog after the products have been successfully synchronized. Customers can view available products, select products and their variants, then add them to the cart to proceed with the ordering process.
Next, customers can review the order details and submit the order through the WhatsApp conversation. Here are the steps to place an order via WhatsApp Catalog.
Important
1. Stock synchronization between Meta and WhatsApp Catalog may experience delays of 5–30 minutes. This can cause products that are out of stock on Desty to still appear available in the WhatsApp Catalog because the synchronization process is not yet complete.
2. Orders via WA Catalog can only be placed by customers through the WhatsApp app. WhatsApp Web or the desktop app cannot be used because they do not display variants as the WhatsApp app does.
3. The search feature in the catalog and collections is not yet supported in the WA Catalog. This is a limitation from Meta.
Open your WhatsApp application, then open a conversation with the business account that provides the product catalog.
Next, select Catalog to view the available products.
You will be directed to the product detail page showing product information and available variant options.
Click “Add to order request” to add the selected product to the order request.
- Some products may have more detailed information and additional options, such as size and spiciness level. Available options may vary for each product.
- Custom data on product variants is a feature developed by Qontak to tailor the customer's buying experience to the marketplace. Without custom data, all product variants will be displayed in one list, requiring customers to scroll to find the desired product. Qontak will assist you in selecting the product variants to be displayed in the catalog. However, according to Meta's rules, the custom data label on product variants cannot be removed.Make sure the product, variant, and quantity ordered are correct. You can also add other products if needed. Then click “Create order” to continue the ordering process.
Check the catalog message displayed in the WhatsApp chat. This message shows the ordered products, item quantities, and estimated total order amount.
Next, the Agent will send a payment form link. Click the link to proceed to the payment stage.
You will be directed to the Checkout page as shown below. Fill in the required information in each field according to the customer and order data in the Shipping info section. Here is an explanation of each available field:
| No. | Field Name | Description |
| 1 | Contact Name | Enter the customer's contact name. |
| 2 | Email Address | Enter the customer's email address. |
| 3 | WhatsApp Number | Enter the customer's WhatsApp number to receive order confirmation and status updates. |
| 4 | Receiver Name | Enter the name of the order recipient. |
| 5 | Phone Number | Enter the phone number of the order recipient. |
| 6 | Sub-District, District, City, Province, Postal Code | Select the delivery area based on the recipient's address. |
| 7 | Address Detail | Enter the full detailed address of the recipient, such as street name, house number, building name, floor, or unit number. |
| 8 | Address Pinpoint (Optional) | Set the location pinpoint for using instant or same day courier services. |
| 9 | Payment Countdown | Displays the time limit for the customer to complete the payment. |
| 10 | Use / input voucher | Enter or use available vouchers to get a discount. |
| 11 | Order Summary | Displays a summary of order costs, including subtotal, shipping fees, and total payment. |
| 12 | Note (Optional) | Add notes or special instructions related to the order. |
Then click “Continue”.
Next, in the second step, Payment method, choose the desired payment method. Then click “Pay” to proceed with the payment.
That concludes the explanation on how to place an order via WhatsApp Catalog.