With WhatsApp Commerce in Mekari Qontak, you as an Agent role can monitor and manage customer orders directly through the Inbox. You can view synchronized products, track orders via the Orders tab, receive notifications when customers add products to their cart, and see order details within conversations with customers.

Learn the steps to manage WhatsApp Commerce orders through the Inbox in the following guide.

A. How to Manage Orders through Inbox

1. Log in to your Qontak account, then select the Inbox menu.
   

2. Then, under the All chats submenu, select one of the conversations.
   

3. Here you can see incoming orders from customers by clicking “View order”.
   

4. The order information will appear as follows. On this page, you can see order details such as order ID, order status, order date, delivery date, courier type, order quantity, and total price.
   

   - To view all incoming orders, you can click the ‘Commerce catalog’ icon on the right side of the page.
   
   - To see order details, you can click “View details” as shown below.
   

5. To send payment information to the customer, click “Attach” on the order you want to send. The message “Please fill in the information and make the payment” along with the payment link will automatically be added to the conversation box. You can review or adjust the message before sending it to the customer.
   

6. Then click “Send”.
   

7. A message containing information to fill out data and make a payment along with the Checkout link will automatically be added to the conversation box.
   

   Important
   The Checkout Form Link will expire after 2 hours. This happens because when the Checkout Form Link is created, the product stock is automatically reserved temporarily. If the order is not processed within 2 hours, the stock will be returned.

8. Next, you will be directed to the Desty Store page. On this page, you can view the details and status of the selected customer’s order.
   

9. Orders originating from WhatsApp will be marked with the label “WA Order” in the order list. After the order is paid by the customer, you can access Desty Store to process the order.
   

10. Once the order is paid by the customer, the order will enter the “New Orders” tab. Click “Ship order” to continue processing the order through Desty Store.
    

B. Order Management Guide Based on Status