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How to Set Auto Resolve

Article author
Learning Center Mekari
  • Updated

You can set Auto Resolve on incoming chats from customers. This feature makes the chat will be automatically resolved within a certain period of time. Here's how you can do Auto Resolve on chat.

  1. Enter the Settings menu.
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  2.  Then, click the "Chat" tab.
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  3. Afterwards, click the "Auto Resolve" tab.
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  4. Then, activate Auto Resolve Chat Room from OFF to ON.
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  5. Set the timer, for example, 3 hours.
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    If within that time the customer does not reply, the chat will be automatically resolved.

  6. Click "Save" to save the changes that you have made.
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