You can set Auto Resolve on incoming chats from customers. This feature makes the chat will be automatically resolved within a certain period of time. Here's how you can do Auto Resolve on chat.

1.  Enter the Setting menu, and click the "Inbox" tab.
   
2. Afterwards, click the "Auto Resolve" tab.
   
3. Then, activate Auto Resolve Chat Room from OFF to ON.
   
4. Set the timer, for example, 3 hours.
   
   

   If within that time the customer does not reply, the chat will be automatically resolved.

5. Click "Save" to save the changes that you have made.