In User Management, there are user settings which are useful for adding, editing or even deleting users. In this feature, you can also limit access to incoming messages based on all divisions or certain divisions. However, please note that only Admins can access this feature.

1. To access it, you can go to the Settings menu.
2. Then select the User Management tab.
   

A. Overview of User Management Display

1. The following is a display of User management.
   Information:
   

   No	Column	Explanation
   1	All role	Filters that you can use to select user views based on Role Supervisor or Agent.
   2	Search User	If you want to search for a specific user, you can search via the Search User column.
   3	Add new user	Click to add a new user.
   4	Tabel user	Here, you can see users who have registered with Qontak Omnichannel.
   5	Pencil icon	Button to change user.
   6	Trash bin icon	The button you can use to delete a user.

B. How to Add Users

1. To add a new user, you can click “+Create user”.
   
2. Then, fill in the required columns as follows.
   
   Information:

   No	Column	Explanation
   1	First name	Enter the user's first name.
   2	Last name	Enter the user's last name
   3	Phone number	Enter the user's telephone number.
   4	Email	Enter the user's email.
   5	Organization	Select the user's organization.
   6	Role	Select the role you want to assign to the user.
   7	Chat access	This is a special section if you choose the Supervisor role. This option will help supervisors identify incoming messages intended only for their division. All division: All divisions can see incoming messages. Assigned divisions only: Can only view based on certain divisions.
   8	Division	Enter the division of the user.

   
   

3. If the required fields have been filled in, click “Save”.