In Mekari Qontak Chat Mobile, Follow-up type templates can be used to send outbound messages (business-initiated message), which are messages proactively sent to customers when there has been no response for more than 24 hours until the conversation session ends (expired) or expires.
Learn more about pricing per template message category here.
Besides through Qontak Web, templates you have created and approved by META can be sent to your customers via the Inbox menu on Qontak Chat Mobile.
You can create Follow-up templates through Qontak Web. Learn how to create templates here.
Important
Use of Variables and Media Attachments in Follow-ups
You can now use variables and attach media (images, videos, or documents) when sending Follow-up messages via Qontak Chat Mobile.
Make sure your Qontak Chat Mobile app is updated to at least version 1.30.0 (Android) or 1.30.0 (iOS) to use this feature.
Template Category Change Confirmation
You must confirm if there is a change in the template category before the template can be sent via Qontak Chat Mobile.
Ensure your app is updated to at least version 1.30.0 (Android) or 1.30.0 (iOS) to see information about templates requiring confirmation.
(Coming Soon) Marketing Category Template Sending Terms
Referring to Meta’s policy effective from November 2024, all templates in the Marketing category can only be sent to recipients who have given consent (opt-in) to your business number. This rule applies to Campaign and Follow-up messages in the Marketing category. Learn more about META’s policy.
Follow these steps to send WhatsApp Follow-up template messages on Mekari Qontak Mobile.
Log in to your Mekari Qontak Mobile account.
Then select the “Messages” tab and click the “All” tab.
Filter conversations by clicking the filter icon.
Then under Session, select the “Expired” option. Then click “Apply”.
Select one chat to which you want to send a follow-up message.
You will then see the “Conversation is expired” information on the conversation header room and the Follow up button. Next, click the “Follow up” button.
Select the template name from the dropdown field Follow-up template.
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The list of templates you can use are templates that have been approved (approved) by META.
- If your app has been updated to the latest version, which is1.30.0 for Android, and1.30.0 for iOS, then you can see the list of templates with variables and media in the dropdown option.
- If not, then you can only use approved templates that do not contain variables and media.
A. Sending Follow-up Messages with Variables
If the template you select contains variables, you will see variable fields as shown below, with a maximum of 3 variables according to the template created.
You must fill in the variable values before you can send the template.
See the message preview after filling in the variables.
If it looks correct, click “Send” to send the follow-up template to your customer.
Then the sent follow-up message will appear as follows on the room chat page in the Inbox. You can see the user who sent the follow-up message on the conversation page below.
B. Sending Follow-up Messages with Media
If the template you select contains media (image, video, or document), you must upload media according to the stated requirements.
| Media Template | Description |
| Image | File format jpg, jpeg, png with a maximum size of 5 MB. |
| Video | File format mp4 with a maximum size of 16 MB. |
| Document |
File formats doc, xls, ppt, pdf with a maximum size of 100 MB. |
See the message preview after the media is uploaded.
If it looks correct, click “Send” to send the follow-up template to your customer.
Then the sent follow-up message will appear as follows on the room chat page in the Inbox. You can see the user who sent the follow-up message on the conversation page below.