Settings is a Qontak Omnichannel feature where customers can control or make adjustments to processes or efforts to achieve goals.
To create Tags on the Web, you need to follow these steps.
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Open your Omnichannel Account.
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Select Settings, then click Inbox.
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Select “Tags” to create new tags, then fill in the “Create Tag” field and click the “Add” button to save the tags that have been created.
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The pop-up notification “Successfully Created!” will appear if the data you saved is correct.
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The data you have created will appear in the tags list with the edit and delete actions provided.
