Settings is a feature where customers can control or adjust the Qontak Omnichannel.
To create an HSM template on the Web, you need to follow these steps.
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Open your Omnichannel Account.
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Select the Settings, then click Inbox.
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Select Template, then click “New Template” to create a new HSM template.
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Fill in the fields that have been provided, then click the "Save" button to save the data that has been created.
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The pop-up notification “Successfully Created!” will appear if the data you saved is correct.
If the data you enter is incorrect or has not been filled in, the system will automatically display a notification in a field like this "The Template Command field must be at least 3 characters".
- The data you have created will appear in the template list with the "Edit" and "Delete" actions provided.
