Settings is a feature where customers can control or adjust the Qontak Omnichannel.
To create HSM Template Settings on the Web, you need to follow these steps:
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Open your Omnichannel Account.
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Select the Settings menu, then click inbox.
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Click “Auto Responder” to display the Autoresponder template, and click "Save".
There are 2 types of responders, namely autoresponder templates during office hours and autoresponder templates outside office hours, both types have an "ON/OFF" button where when switched to ON, the responder will automatically work, and if switched to OFF the autoresponder will not work.
