Auto Responder Overview

Article author
Learning Center Mekari
  • Updated

Settings is a feature where customers can control or adjust the Qontak Omnichannel.

To create HSM Template Settings on the Web, you need to follow these steps:

  1. Open your Omnichannel Account.

  2. Select the Settings menu, then click inbox.

  3. Click “Auto Responder” to display the Autoresponder template, and click "Save".

    There are 2 types of responders, namely autoresponder templates during office hours and autoresponder templates outside office hours, both types have an "ON/OFF" button where when switched to ON, the responder will automatically work, and if switched to OFF the autoresponder will not work.